1. How do I place an order?
Simply browse our website, select the item you love, and click “Add to Cart.” Follow the checkout process to complete your purchase.
2. What payment methods do you accept?
We accept credit/debit cards, Tamara, Master card , visa & Apple Pay. All transactions are secure and encrypted.
3. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us immediately at wecare@tdbsa.co or via website . We’ll do our best to accommodate your request if the order hasn’t been processed yet.
Shipping & Delivery
1. How long does it take to process and ship an order?
Most orders are processed within 5 to 7 days. Shipping times depend on your location and the shipping method chosen.
2. Do you provide tracking information?
Yes, once your order is shipped, you’ll receive a confirmation email with tracking information so you can monitor your package.
3. What should I do if my order is lost or damaged during shipping?
Please contact us immediately at wecare@tdbsa.co or via website or our WhatsApp number , and we’ll work with you to resolve the issue. We may ask for photos of the damaged item to assist with your claim
Returns & Exchanges
1. What is your return policy?
We accept returns within., 14 days of delivery. Items must be unused and in their original condition. Please review our Returns Policy for more details.
2. How do I initiate a return or exchange?
Contact us at WhatsApp number or via email wecare@tdbsa.co to request a return or exchange. We’ll provide instructions on how to proceed.
3. Do you offer refunds?
Yes, refunds are issued for eligible returns. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Contact & Support
1. How can I contact The Diamond Boutique?
You can reach us via email at wecare@tdbsa.co or through our contact form on the website. We aim to respond within 24-48 hours.
2. Do you have a physical store?
Currently, we operate exclusively online. However, you can find our products at select local markets and events. Follow us on social media for updates!
3. Where can I follow The Diamond Boutique on social media?
You can find us on Tiktok , Stay updated on new products, promotions, and behind-the-scenes content!
